A $6 billion retailer was experiencing rapid growth and had a goal to open 40 new stores in a year. With each new store that opened, the amount of data to be gathered, maintained, and used as reference was growing dramatically. The internal processes and data flows required to support this expansion were at best inadequate, at worst, strained. In some cases, the groups responsible for owning internal store construction and maintenance processes (Petroleum Construction, Store Construction, and Environmental Compliance) had reached the point where they could longer confidently support the business. In other cases, the groups that were safe from a capacity point-of-view (Real Estate, Permitting, and HVAC) realized that their manual processes were impacting the efficiency of groups that need to use their information.
Current processes and tools could no longer keep up with store growth. Petroleum Construction and Environmental Compliance raised their concerns to IT and asked for help.
The BusinessForward team worked with the customer’s IT organization to create sustainable and scalable Store Construction processes and data flows (from Store Approval through Transition to Store Operations) and connect the groups involved with these processes (from a data perspective) to form a more cohesive and centralized set of Store Construction information. We also determined how technology should best be used to support them and provided a path forward towards implementing these recommendations.
Four key needs were addressed:
- To determine how well current tools were supporting the business, we conducted a Current Condition Technology Assessment
- To understand what business activities needed to be supported by our solutions, we gathered User Stories and Requirements
- To identify what opportunities existed within today’s processes and understand their impact, we created Current Condition Process Diagrams covering Store Build, Rebuild, Remodel, and the data that supports Store Maintenance processes
- To capture how data was used throughout the current processes, we designed Current Condition Data Flows illustrating the transfer of data between in-scope processes and groups
The IT organization now uses sustainable and scalable Store Construction processes and data flows (from Store Approval through Transition to Store Operations). The groups involved with these processes (from a data perspective) form a cohesive and centralized set of Store Construction information. The best technology for their needs was determined and a path toward implementation was created.