Enterprise Service Management

BusinessForward is the Enterprise Service Management expert that Business and IT Leaders partner with to deliver cost-effective solutions that drive enterprise-wide efficiency and improve the customer experience.

It’s time to do more than stand up another new point solution. Choose BusinessForward to optimize your transition to enterprise service management and position your organization at the front and center of your business’s success.


Service Offerings

No matter where you are in your Enterprise Service Management journey, BusinessForward service offerings enable direct, measurable value to the enterprise. We leverage ITIL and Service Management concepts as a foundation to help you improve the level of service you provide to your customers and run your shared services like a business.

  • Business Value Assessment: We start with the business and customer needs to take a process-focused approach.  We identify Service Management areas that need be improved and detail where your key platform needs are.  We plot out the steps you need to take to improve and develop a business case to help others in your organization understand the "why"
  • Selection Services: We help you to speed up the selection process as well as make sure that you are selecting the right partner
  • HR Case Management: We speak HR and Service Management, with over 12 years of experience in optimizing HR processes across the employee lifecycle, we know how to make HR work. We speak HR Technology, we have implemented many of today’s leading HR platforms. We are HR and know how to integrate Service Management for a seamless experience across talent acquisition, onboarding, payroll, compensation and benefits and people analytics. Our consultants are HR practitioners with deep domain expertise.
  • Project Portfolio Management: We know what makes PMOs tick, we have implemented and optimized PMOs in companies of all sizes and across industries. We know how PPM Platforms should work, we have experience implementing market-leading Enterprise PPM tools and we will guide your implementation to be smooth and successful. We know how to get the PPM results you need to; reduced project costs, improve project success rates and reduced project timelines.
  • Implementation Services: We help your teams deliver an implementation that exceeds expectations faster and cheaper.  We ensure that your organization is ready, willing, excited, and able to change the way that they work so that you can realize the full benefit of your implementation investment long after Go-Live
  • ESM Health Check:  To maximize the value of your Service Management investment, we help you mature your processes and optimize your platform.  We work in lockstep to expand Service Management into other areas like PMO, HR, Finance, and Procurement

Technology Expertise:

Service Partners:

Let's start a conversation.

In today’s world, the right investment in technology has an unprecedented opportunity to drive better business outcomes. Let us deliver smart solutions to your technology challenges and together drive your business forward.